Customer Success Specialist – Job Description
We are looking for a passionate Customer Success Specialist who will ensure the long-term success of our customers.
You will be responsible for developing long-term relationships with our portfolio of customers, connecting with key business managers, executives, and stakeholders.
You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our Guest Service Management Software according to customer needs.
Responsibilities:
- Building and maintaining strong, long-lasting customer relationships
- Demonstrating/presenting products online
- Reviewing user adoption performance
- Conducting online customer deployment – customer training & account configuration. Overseeing our customer service team Managing and training Customer Relations Associates
- Setting reasonable customer satisfaction goals
- On-boarding new employees and train them based on your expertise and skill set
- Creating and implementing an effective customer loyalty program
Key Skills:
- Excellent leadership skills
- Attention to detail
- Advanced troubleshooting and research skills
- Excellent communication and people skills
- Planning and organizational skills
- The ability to multitask
- Ability to translate your skills to other employees
Requirements:
- Minimum 1-2 years experience in Customer Success role
- Advanced verbal and written communications skills in English and Spanish
- Proven account management or other relevant experience
- Flexibility to work weekends
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Excellent product presentation skills
